Purchase guide

 
Shopping at www.comptoirauxepices.com is very easy.
  1. Choose the category (Vanilla, Spices, etc.)
  2. Check out the items that interest you, details, photos and price.
  3. Select the item you like and add it to your cart by clicking on the "Add to Cart" button. Then continue your purchases or go to the basket to finalize your order by clicking on "Place order". If you want to continue with your purchases, repeat the previous step.
  4. Access your shopping cart and order in guest mode. Enter your email address and accept the Terms and Conditions.
  5. Then indicate your address for delivery. Leaving your phone is optional but recommended for deliveries.
  6. Choose the delivery method for your order.
  7. Choose a payment method: CB, VISA, MasterCard, PayPal.
  8. Validate and pay for the order.
  9. You will receive an email confirming your order, then delivery.

Frequently asked Questions

Frequently Asked Questions

  • Which countries do you ship to?

    France, Réunion, Europe and International

  • Do I have to open an account to order

    No, it is not compulsory, but if you are thinking of coming back, it is advisable because your contact details will already be saved.

  • Where is your company headquarters located?

    In France, on Reunion Island

  • How many languages on the site

    French, English, German and Spanish

  • Can I get a full refund?

    Yes, this is to be studied with the customer service who will decide on it depending on the case.

  • How much does the transport cost

    It all depends on the weight, for France and Reunion, they are free from 20 € of order. Below a fixed price of 5 € is applied.

  • What are the delivery methods

    La Poste, Colissimo

  • How can I stay informed about your promotions

    Just subscribe to our Newsletter, and you will receive an email from time to time to keep you informed. You can also follow us on Facebook.

  • Can I unsubscribe from the Newsletter

    Yes, send your request by e-mail to customer service

  • Can I recover my forgotten password?

    If you have forgotten your password, you can retrieve it in the "My Account" section by clicking on "forgot password". You will receive an email to retrieve it.

  • Can I cancel my order

    You have a statutory withdrawal period of 14 days for this. Please note that this period begins on the day of confirmation of your order, not on the day of delivery. For this you must contact customer service before the expiration of the 14 days deadline. And you make sure that the item you want to return is in perfect condition with its packaging undamaged too. In all cases, it is customer service that will decide whether or not your cancellation request is well founded. We market food products, for hygienic reasons the cancellation can be refused.

  • How to contact customer service

    Monday to Friday, 9:00 a.m. to 5:00 p.m. (Meeting time)

Another question?